Axalta Offers New Damage Analysis, Management Courses for Heavy Duty Truck Market

Tue, 2 Apr 2013 Axalta Coating Systems (formerly DuPont Performance Coatings) has produced two new Damage Analysis and Production Management courses in their educational curriculum targeted specifically for commercial fleet repair centers. The HDT Damage Analysis course provides a standard damage analysis approach to write more complete estimates and increase consistency of estimates to raise repair center’s gross profit and increase the percentage of closed repair orders. This one-day class is appropriate for repair center...

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Online Reviews and What They Mean for Businesses

Online Reviews and What They Mean for Businesses

Online customer reviews are increasingly a determining factor in whether or not a consumer will patronize a business.  In fact, according to a Huffington Post article, 49 percent of consumers state they are more likely to visit a business after reading a positive review, and 69 percent trust online reviews as much as personal recommendations. According to a Harvard study, a business can lose or gain 5-9% of its sales volume for every single star rating dropped or increased. Some businesses have reported a drop of 20% of sales due to negative...

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Motivational speaker Zig Ziglar, author of “See You at the Top,” dies in Texas at age 86

Motivational speaker Zig Ziglar, author of “See You at the Top,” dies in Texas at age 86

I know many of you are Zig Ziglar fans.    I just heard that motivational speaker Zig Ziglar, who wrote more than 30 books and focused on positivity and leading a balanced life, died Wednesday in Texas.  He was 86.  Ziglar, who had been suffering from pneumonia, died at a hospital in the Dallas suburb of Plano.  He touched many people in the course of his life and I was so fortunate to have known him and had the opportunity to have learned so many of the life lessons that he taught. Here is a short clip of Ziglar in 1969 using his pump...

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State Farm Begins New How-To Video Series on Repair Procedures

State Farm Begins New How-To Video Series on Repair Procedures

  State Farm is launching a new series of online videos for repairers offering repair tips. Debuting as a new series called “Hi-Tech Toolbox Tips and Techniques,” upcoming videos will offers tips on estimating photography, plastic repair and more. Accessible as a YouTube playlist, the first in the series on digital photography techniques in the shop has already been posted online. State Farm is also planning a plastic repair series featuring 11 videos, plus ten plastic repair troubleshooting tips as part of the series. The new...

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Traits of a Successful Salesperson- Competitive Nature

Traits of a Successful Salesperson- Competitive Nature

Have you ever asked yourself what causes one person to be hugely successful in sales, while another fails?  It is a question that has plagued sales managers and business leaders since the dawn of time. We have all seen the lists of personality traits of successful salespeople.  The list includes: Persistent Self-Motivator Sense of Showmanship Personable The list goes on.  Most lists I’ve come across also include competitive nature.  These lists claim that successful salespeople are motivated to beat out their competitors, but also to...

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You Can’t Heat an Oven With Snowballs

You Can’t Heat an Oven With Snowballs

One of America’s leading motivational speakers, Cavett Robert, once told me: “You can’t heat an oven with snowballs.” His reference was aimed at the fact that you must first put the wood in the stove, before it has any chance of providing you heat.  Similarly, many corporations tend to expect results from their people without first providing them with the skills or competency training required to do the job. Today’s business climate is subject to this occurrence more often than at any time in the last three...

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